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    Terms & Conditions

    Welcome to Gold Cash ("Company", "we", "us", or "our"). These Terms & Conditions ("Terms") govern your access to and use of the Gold Cash website, mobile website, and related services (collectively, the "Website"), as well as the purchase of products offered through the Website.

    By accessing, browsing, registering, or placing an order on the Website, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy. If you do not agree with any part of these Terms, please do not use the Website.

    1. COMPANY INFORMATION

    Business Name: Gold Cash

    Registered Address:
    Gold Cash Limited Unit No. 1202, 12th Floor, Tower 2, Capital Business Park, Sector 48, Gurugram, Haryana – 122018, India

    Customer Support Email: support@goldcash.io

    Customer Support Numbers: +91 90 90 90 2555, +91 90 90 90 3555

    GSTIN: 06AAGCG9747B1ZK

    CIN/Registration Number: U65999OR2017PLC027533

    2. ELIGIBILITY

    By using this Website, you represent and warrant that:

    • You are at least 18 years of age.
    • You are legally competent to enter into binding contracts under applicable laws.
    • The information provided by you is true, accurate, and complete.
    • You will use the Website in accordance with all applicable laws and regulations.

    We reserve the right to refuse service, terminate accounts, or cancel orders if any information provided is found to be inaccurate or misleading.

    3. PRODUCT DISCLOSURE – IMITATION & FASHION JEWELLERY

    3.1 Nature of Products

    All products sold on this Website are imitation, artificial, or fashion jewellery unless specifically stated otherwise in the product description.

    The brand name "Gold Cash" is used solely as a business and register brand identifier and does not imply that any product is made of genuine gold, silver, platinum, diamonds, or other precious metals or gemstones.

    3.2 Materials

    Products may be manufactured using:

    • Brass
    • Copper
    • Zinc alloy
    • Stainless steel
    • Artificial stones
    • Synthetic gems
    • Glass beads
    • Gold-plated or silver-plated finishes

    Material specifications, where applicable, will be mentioned on the respective product pages.

    3.3 Plating & Finish

    Gold plating, silver plating, rhodium plating, or other surface finishes may naturally fade or tarnish over time due to:

    • Moisture exposure
    • Sweat
    • Perfumes
    • Cosmetics
    • Chemicals
    • Regular wear and tear

    Such changes are normal characteristics of imitation jewellery and shall not be considered manufacturing defects.

    3.4 Allergy Disclaimer

    Certain products may contain alloys or metals that could cause allergic reactions in sensitive individuals.

    Customers with known metal allergies should carefully review product descriptions before purchase.

    Gold Cash shall not be liable for allergic reactions or skin sensitivities resulting from the use of products.

    3.5 Product Images

    We strive to display products as accurately as possible. However:

    • Product colors may vary due to screen settings.
    • Actual product size may slightly differ from images.
    • Packaging may differ from photographs shown on the Website.

    Such variations shall not be considered defects.

    4. ACCOUNT REGISTRATION

    To access certain features, you may be required to create an account.

    You agree to:

    • Maintain confidentiality of your login credentials.
    • Accept responsibility for all activities conducted through your account.
    • Immediately notify us of any unauthorized access.

    We reserve the right to suspend or terminate accounts found to be involved in fraudulent, abusive, or unlawful activities.

    5. ORDERS & ACCEPTANCE

    All orders placed through the Website are subject to acceptance and availability.

    We reserve the right to:

    • Refuse any order.
    • Limit quantities purchased.
    • Cancel orders due to pricing errors, stock issues, or suspected fraud.

    An order confirmation email does not constitute final acceptance. Acceptance occurs only when the order is shipped.

    6. PRICING & PAYMENTS

    • All prices are displayed in Indian Rupees (INR).
    • Prices may include or exclude GST as specified.
    • We reserve the right to modify prices without prior notice.
    • Payment must be completed before order processing.

    Accepted payment methods may include:

    • UPI
    • Debit Cards
    • Credit Cards
    • Net Banking
    • Wallets
    • Cash on Delivery (where available)

    7. SHIPPING & DELIVERY

    • Shipping timelines displayed on the Website are estimates only.
    • While we strive to ensure timely delivery, delays may occur due to:
      • Courier issues
      • Weather conditions
      • Public holidays
      • Government restrictions
      • Force majeure events

    Gold Cash shall not be liable for delays beyond our reasonable control.

    Risk and ownership of products pass to the customer upon successful delivery.

    8. RETURNS, EXCHANGES & REFUNDS

    Returns, exchanges, and refunds shall be governed by our Return & Refund Policy.

    Important conditions include:

    • Products must be unused and in original condition.
    • Original packaging and tags must be intact.
    • Returns are accepted only with a proper unboxing video and clear photos of the jewelry/box, and the request must be made within 7 days of delivery.
    • Certain products may not be eligible for return due to hygiene or promotional reasons.
    • Refund timelines may vary depending on the payment method used.

    8.1 Lifetime Exchange Warranty

    Gold Cash Limited offers a Lifetime Exchange Warranty on eligible jewellery purchased from our website, subject to the following conditions:

    • The jewellery must be free from damage, breakage, missing parts, misuse, or unauthorized modifications.
    • The warranty covers only colour fading, colour distortion, and plating dullness.
    • Approved claims will receive upto 50% of the original purchase value as GoldCash Wallet Credit.
    • Wallet Credit can be used to purchase any product on our website and cannot be exchanged for cash.
    • Customers are responsible for shipping the product to us for inspection.
    • Only the original product purchased from GoldCash is eligible for warranty claims.
    • If a claim is rejected, the product can be returned to the customer at their shipping cost.
    • GoldCash reserves the final right to approve or reject any warranty claim after inspection.
    • Terms & Conditions Apply.

    9. PROMOTIONS, DISCOUNTS & REWARDS

    Gold Cash may offer promotional campaigns, discount coupons, loyalty rewards, spin-and-win offers, or Gold Cash Coins ("GC Coins").

    The following conditions apply:

    • Promotional offers are subject to change without prior notice.
    • Offers cannot be combined unless expressly stated.
    • GC Coins have no cash value.
    • GC Coins cannot be transferred, sold, or redeemed for cash.
    • Gold Cash reserves the right to modify, suspend, or terminate any promotional program at any time.

    Spin & Win Terms

    • Each eligible customer is restricted to a maximum of one spin as per promotion rules.
    • Second spin will become available only after 12:00 AM (midnight).
    • First Reward Criteria: Customers must complete a minimum spend of ₹1,000 or more on a single order to become eligible to claim the first reward.
    • GC Coins can be used up to a maximum of 10% of the total cart value.

    Products purchased using promotional rewards, spin-and-win offers, or special campaign benefits may not be eligible for return & refund unless required by applicable law.

    Gold Cash reserves the right to disqualify any participant found engaging in fraudulent or abusive activities.

    10. INTELLECTUAL PROPERTY

    All content on the Website, including:

    • Logos
    • Graphics
    • Product images
    • Videos
    • Text
    • Designs
    • Software

    is owned by or licensed to Gold Cash Limited and is protected by applicable intellectual property laws.

    No content may be copied, reproduced, distributed, or used without prior written permission.

    11. PROHIBITED ACTIVITIES

    You agree not to:

    • Use the Website for unlawful purposes.
    • Attempt unauthorized access to Website systems.
    • Interfere with Website functionality.
    • Upload malicious software or harmful code.
    • Engage in fraudulent transactions.

    Violation of these Terms may result in account suspension and legal action.

    12. LIMITATION OF LIABILITY

    To the fullest extent permitted by law, Gold Cash shall not be liable for:

    • Indirect damages
    • Consequential damages
    • Loss of profits
    • Loss of data
    • Business interruption

    Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

    13. INDEMNIFICATION

    You agree to indemnify and hold harmless Gold Cash, its directors, employees, affiliates, and agents from any claims, losses, liabilities, damages, costs, and expenses arising from:

    • Your violation of these Terms.
    • Your misuse of the Website.
    • Your violation of applicable laws.

    14. FORCE MAJEURE

    Gold Cash shall not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:

    • Natural disasters
    • Pandemic outbreaks
    • Government actions
    • Strikes
    • Power failures
    • Internet disruptions

    15. GOVERNING LAW & JURISDICTION

    These Terms shall be governed by and construed in accordance with the laws of India.

    Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

    16. GRIEVANCE OFFICER

    In accordance with applicable Indian laws:

    Grievance Officer: Gold Cash Limited

    Designation: Director

    Email: support@goldcash.io

    Phone: +91 90 90 90 2555

    Address:
    Gold Cash Limited Unit No. 1202, 12th Floor, Tower 2, Capital Business Park, Sector 48, Gurugram, Haryana – 122018, India

    17. CHANGES TO TERMS

    We reserve the right to modify these Terms at any time.

    Updated Terms will be posted on the Website with a revised "Last Updated" date. Continued use of the Website after such updates constitutes acceptance of the revised Terms.

    18. CONTACT US

    For any questions regarding these Terms & Conditions, please contact:

    Email: support@goldcash.io

    Phone: +91 90 90 90 2555, +91 90 90 90 3555

    Address: Gold Cash Limited Unit No. 1202, 12th Floor, Tower 2, Capital Business Park, Sector 48, Gurugram, Haryana – 122018, India

    Useful Links

    • About Us

    Contact Us

    • +91 90 90 90 2555|+91 90 90 90 3555
    • support@goldcash.io
    • Unit no 834, 8th Floor, Tower B2, Spaze i-Tech Park, Sohna Road, Sector 49, Gurgaon, Haryana, 122018

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